Overview
Pointgenie LLC ("Pointgenie," "Eryon," "we," "us," or "our") provides Eryon, a trusted AI memory, knowledge, and agent platform. This Privacy Policy describes how we process personal information through websites, applications, APIs, social pages, marketing, events, and other services that link to this Privacy Policy (collectively, the "Service").
Business customer data
This Privacy Policy does not apply to personal information that we process on behalf of business customers as their service provider or processor. That processing is governed by our agreements with those customers, including any applicable data processing addendum. If your information is processed through an organization that uses Eryon, please direct requests to that organization.
Personal information we collect
- Contact data, such as name, email address, billing and mailing address, professional title, company name, and phone number.
- Account and profile data, such as username, password, preferences, interests, plan details, and profile settings.
- Memory and knowledge data, such as memories, files, documents, projects, tasks, preferences, goals, past actions, approvals, corrections, and other information added to Eryon.
- Communications data, such as support messages, social media messages, feedback, and other exchanges with us.
- Transactional data, such as order details, subscription history, plan selection, invoices, and billing metadata.
- Marketing data, such as communication preferences and engagement with campaigns.
- Inputs, prompts, outputs, and user-generated content, such as questions, messages, files, images, generated content, and related metadata.
- Payment data needed to complete transactions, which is collected and processed directly by payment processors such as Stripe.
Information from third parties
We may receive information from public sources, data providers, customers, service providers, business transaction partners, connected third-party services, social login providers, and other integrations you choose to connect to Eryon.
Automatic collection
We, our service providers, and business partners may automatically collect information about your device and activity when you use the Service.
- Device data, such as browser type, operating system, device type, IP address, language settings, identifiers, and general location.
- Online activity data, such as pages viewed, time spent, navigation paths, referring pages, access times, and interactions with emails or product surfaces.
- Communication interaction data, such as whether you open emails or click links.
- Precise geolocation only when you authorize access through your device or browser.
Tracking technologies
We may use cookies, pixels, local storage, and similar technologies to operate the Service, remember preferences, understand usage, improve performance, and support marketing or analytics. Where required, you may control certain tracking choices through browser settings, consent tools, or unsubscribe links.
How we use personal information
- Provide, operate, secure, and maintain Eryon.
- Create and maintain accounts, profiles, memories, projects, tasks, knowledge stores, and agent connections.
- Remember user preferences, past interactions, approvals, and governed context.
- Respond to support requests, feedback, questions, and administrative needs.
- Process subscriptions, billing, payments, invoices, and plan limits.
- Analyze usage, improve the Service, develop new products, and monitor performance.
- Send service announcements, security alerts, product updates, and marketing communications where permitted.
- Protect rights, safety, property, privacy, and service integrity; prevent fraud, abuse, cyberattacks, and unauthorized activity.
- Comply with applicable laws, lawful requests, legal process, audits, and contractual requirements.
- Create aggregated, de-identified, or anonymized data for lawful business purposes.
Model training and product improvement
We may use aggregated, de-identified, or anonymized data to improve Eryon. For paid plans, we do not use customer inputs, prompts, files, memories, or user-generated content to train third-party foundation models unless you expressly direct us or agree otherwise. Free or beta plans may include additional product improvement rights described at signup, in plan terms, or in an applicable agreement.
How we share personal information
- Affiliates and related entities.
- Service providers that help us host, operate, secure, support, analyze, market, and improve Eryon.
- AI providers and model services, such as OpenAI, Anthropic, or other providers, when needed to generate outputs or provide requested features.
- Payment processors, such as Stripe, for payment processing and billing.
- Advertising and analytics partners where permitted by law and your choices.
- Third parties you designate, authorize, connect, or instruct us to share information with.
- Business and marketing partners for events, promotions, or jointly offered services.
- Professional advisors such as lawyers, auditors, bankers, and insurers.
- Authorities, courts, government agencies, and private parties where necessary for compliance, protection, enforcement, or safety.
- Business transferees in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.
Your choices
- You may access, correct, or update certain account information by logging into your account.
- You may request deletion of personal information by contacting us, subject to identity verification and legal or operational retention needs.
- You may opt out of marketing emails by using unsubscribe links or contacting us.
- You may manage cookies and similar technologies through browser settings or consent tools where available.
- You may limit information shared by connected third-party services through those services' settings.
Security
We use technical, organizational, and administrative safeguards designed to protect personal information. However, security risk is inherent in internet and cloud technologies, and we cannot guarantee absolute security.
International data transfers
Pointgenie LLC is based in the United States and may use service providers that operate in the United States and other countries. Your information may be transferred to locations where privacy laws may differ from those in your state, province, or country.
Children
Eryon is not intended for anyone under 18 years old. If we learn that we collected personal information from a child in a manner prohibited by law, we will take appropriate steps to delete it.
Changes to this Privacy Policy
We may modify this Privacy Policy from time to time. If we make material changes, we will update the date of the policy and provide notice through the Service or other appropriate means. Continued use of Eryon after changes take effect means the updated policy applies.
How to contact us
For privacy questions, account requests, or legal notices, contact Pointgenie LLC through the contact options provided on the Eryon website.
Legal review note
This page is adapted draft product language and should be reviewed by qualified counsel before public launch.